Returns & Refunds at Flowers Dagenham
Our Fresh Flowers Guarantee
At Flowers Dagenham, we take pride in delivering only the freshest, most vibrant flowers to our valued customers in Dagenham and the surrounding areas. As a trusted local florist, we guarantee that your flowers will arrive in top condition, ready to be enjoyed at home or at your place of business. Your satisfaction is our priority, and our policy reflects our commitment to freshness and outstanding service.
Damaged or Unsatisfactory Flowers on Arrival
If your flowers arrive damaged, wilted, or do not meet your expectations of freshness, please contact us as soon as possible upon receipt. To allow us to resolve your issue efficiently, we recommend contacting us within 24 hours of receiving your delivery, providing a description and (if possible) a photograph of the damaged flowers. This helps us to review and address your concern quickly and fairly.
Freshness Window Policy
We guarantee that your flowers will remain fresh for at least 5 days from the time of delivery, provided care instructions are followed. If, despite proper care, your flowers wilt or deteriorate within this freshness window, please let us know promptly. We may request a photo for verification, as this allows us to continually improve our standards and service.
Refunds and Replacements
Your experience matters to us. If your flowers are unsatisfactory or do not arrive in the expected fresh condition, we offer two resolution options:
- Replacement: We will arrange for a fresh bouquet to be delivered as soon as possible, subject to availability and delivery schedules.
- Refund: If a replacement is not suitable or you prefer a refund, we will process this using your original payment method. Refunds are typically issued within 3-5 working days once approved.
Please note that refunds and replacements are generally not available for issues reported more than 5 days after receipt, as flower freshness cannot be guaranteed beyond this period.
Complaints Process
Should you have any concerns or complaints regarding your order, our service, or your flowers, we encourage you to reach out to us directly. When submitting a complaint, please include your order details and a clear description of the issue. Our customer service team investigates each complaint individually and aims to respond within 2 working days, with a resolution typically offered shortly after.
We value feedback, as it helps us maintain our high standards as Dagenham's trusted local florist for both homes and businesses.
Trusted Local Service
As an established florist in Dagenham, serving the local community and nearby businesses, Flowers Dagenham is dedicated to reliability and customer care. We believe that every bouquet and arrangement should meet or exceed expectations, and we back this belief with our Fresh Flowers Guarantee. Thank you for choosing us as your local floral partner.
