Thank you for choosing Flowers Dagenham for all your online flower delivery needs in Dagenham and the surrounding areas. These Terms and Conditions (“Terms”) govern your use of our website and your purchase of flowers and related products through our online store. Please read these Terms carefully before placing an order. By accessing, browsing, or using our website and services, you agree to be legally bound by these Terms. If you do not accept these Terms, you should not use our site or place an order with Flowers Dagenham.
These Terms cover all transactions made with Flowers Dagenham for online flower delivery services within Dagenham and neighbouring areas. By completing an order, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.
By placing an order, you assert that you are at least 18 years old or have the necessary legal capacity to enter into binding agreements in the United Kingdom. You agree to provide accurate, current, and complete information during the order process and to keep such information updated.
3.1 Selecting Your Flowers: Browse our online shop to choose from a wide range of flower arrangements suitable for every occasion in Dagenham and its surroundings. Click on your desired product to view details and add to your basket.
3.2 Completing Your Order: Proceed to checkout, where you will be asked to enter recipient details, preferred delivery date, and any special instructions. Please double-check all delivery information for accuracy, as errors may cause delays or failed deliveries.
3.3 Order Confirmation: After submitting your order and payment, you will receive an automatic order confirmation by screen notification and/or text (if requested). If you do not receive confirmation within a reasonable time, please check the status of your order before resubmitting to avoid duplicates.
3.4 Processing and Acceptance: Orders are accepted subject to availability and our ability to fulfil on your desired date. Flowers Dagenham reserves the right to refuse or cancel orders at our sole discretion, including for suspected fraud or supply limitations. If we are unable to supply the product or deliver on your chosen date, we will contact you to offer alternatives or a refund.
While we strive for accuracy in product descriptions and imagery, seasonal variations or supplier limitations may occasionally necessitate substitutions. In such cases, we will deliver alternative flowers of equal or greater value and similar style, while maintaining the quality and character of the arrangement. We aim to contact you in advance where significant changes are required.
5.1 Pricing: All prices displayed are in Pounds Sterling (£) and include Value Added Tax (VAT), unless otherwise specified. The price you see at checkout is the final price for your selected product(s) and delivery area within Dagenham and the neighbouring districts.
5.2 Payment Methods: Flowers Dagenham accepts various digital payment methods, including most major credit/debit cards and reputable online payment services. You will be asked to complete payment at the time of ordering. Payment must clear before we process and dispatch your order. We do not accept payment on delivery.
5.3 Security: All payment transactions are encrypted and processed via secure, third-party platforms. We do not store your card details.
6.1 Delivery Locations: Our online flower delivery service covers Dagenham and the immediate surrounding areas as listed at checkout. Delivery to certain locations may be subject to additional charges or restrictions.
6.2 Delivery Times: We aim to deliver on your requested date, but precise delivery times may vary according to order volume, traffic, and recipient availability. Standard delivery occurs during our published hours unless otherwise specified. We cannot guarantee exact time slots, though we will endeavour to meet any specific requests.
6.3 Unsuccessful Delivery: Where no one is available to receive the flowers, we will attempt to leave them in a safe place, with a neighbour, or as per your instructions. If delivery is not possible, we may attempt to re-deliver or arrange for the recipient to collect from our shop (where applicable). Additional charges may apply for repeated attempted deliveries.
6.4 Delivery Exceptions: Adverse weather, major events, or unforeseen circumstances may sometimes cause delays. Flowers Dagenham will communicate any expected delays as soon as possible.
7.1 Changing Your Order: If you wish to amend delivery details or product selection after placing your order, please contact us as soon as possible. While we will make reasonable efforts to accommodate changes, alterations may not be possible for orders already prepared or dispatched.
7.2 Cancelling an Order: You may cancel your order up to 24 hours before the scheduled delivery date for a full refund. Cancellations requested after this period, or after dispatch, may not be possible or may incur a partial charge to cover costs already incurred.
7.3 Consumer Rights: Due to the perishable nature of fresh flowers, your legal right to cancel under the Consumer Contracts Regulations 2013 may not apply once the order has been prepared or dispatched. However, we strive to operate fairly and transparently on such matters and will consider each case individually.
8.1 Damaged or Incorrect Products: If your flowers arrive in unsatisfactory condition or you receive the wrong arrangement, please notify us as soon as possible, ideally within 24 hours of delivery. We will require evidence, such as a clear photograph, to assess the issue. If the claim is substantiated, we will offer to replace the bouquet or provide a full or partial refund, at our sole discretion.
8.2 Non-Delivery: In the rare event that your flowers are not delivered at all, and not due to incorrect information supplied by you, we will offer a prompt replacement or full refund.
8.3 How to Request a Refund: Please contact our customer service team via the methods described on our website, quoting your order number and details of your complaint. All eligible refunds will be processed to the original payment method as soon as practical, usually within 7 working days.
9.1 Limitations: Our liability for losses you suffer as a result of us breaking these Terms is strictly limited to the purchase price of the product you purchased and any directly related delivery charges. We are not liable for indirect, incidental, or consequential damages arising from your use of our website or services, unless required by law.
9.2 Exclusions: We do not exclude or limit our liability in any way for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability to the extent that it may not be excluded or limited as a matter of law.
9.3 Customer Responsibilities: It is your responsibility to ensure the accuracy of delivery information and to ensure that the recipient is available to receive their flowers. We accept no responsibility for loss or delay resulting from incorrect details provided by the customer.
All content on our website, including trademarks, logos, text, images, and product designs, remains the property of Flowers Dagenham or our licensors. You may not use, reproduce, or distribute any content without our written permission.
We process your personal data in accordance with our Privacy Policy and applicable UK data protection laws. Information you provide is used solely for the purpose of fulfilling your order, customer service, and (where consented) marketing communications. We will never sell or share your data with unrelated third parties for their own marketing purposes.
Flowers Dagenham shall not be liable for any delay or failure to perform our obligations under these Terms and Conditions if such delay or failure results from events or circumstances outside our reasonable control, such as natural disasters, strikes, transport interruptions, or supplier failures.
We reserve the right to update or amend these Terms from time to time. Changes will take effect when posted on the website. Your continued use of the site after such updates will constitute acceptance of those changes. Please check this page regularly to remain informed of our current Terms.
These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. You and Flowers Dagenham agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes which may arise.
If any provision of these Terms is held to be invalid or unenforceable by law or court, the remaining provisions will remain in full force and effect. No failure or delay in exercising any right under these Terms shall constitute a waiver of that right.
If you have questions regarding these Terms and Conditions, or if you need support relating to your online order with Flowers Dagenham, please use the contact forms and details available on our website. Our team is committed to ensuring a positive flower delivery experience for customers in Dagenham and surrounding areas.
Last updated: June 2024
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 245 Heathway, Dagenham, RM9 5AN.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Dagenham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Dagenham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
